Impressum

Customer Data Request

Home appliances under the brands.

Customer Data Request.

This website is provided to you to execute your information and access rights under the EU General Data Protection Regulation. Please choose below the country where you have been in contact with an entity in the BSH Home Appliance Group and the corresponding language to be routed to the local Request Form.

Choose Applicable Country

As central service for its affiliates this Website is provided by

BSH Hausgeräte GmbH
Carl-Wery-Strasse 34
81739 Munich
Germany

Represented by the Board of Management

Dr. Karsten Ottenberg (Chairman and CEO)
Matthias Ginthum
Johannes Närger
Dr. Michael Schöllhorn

Contact

E-Mail: Data-Protection@bshg.com

Company information

BSH Hausgeräte GmbH, a company with limited liability established in accordance with German law, headquartered in Munich, registered in the commercial register of the Munich local court with the number HRB 75534. A company of the Bosch Group.
VAT identification number: DE811150483
D-U-N-S number: 315531558
WEEE-Reg.-Nr. DE 57986696

Copyright

Copyright 2018 BSH Hausgeräte GmbH, Germany. All rights reserved.
Text, illustrations, graphics, sound, animations and videos, as well as their arrangement on this website, are subject to copyright and other protective legislation.
The contents of these websites may not be copied, distributed, modified or made available to third parties for commercial purposes. Certain of the illustrations on the website are further subject to third party copyright.

Trademarks

Unless otherwise specified, all trademarks on this website are protected by proprietary rights.This applies in particular to BSH brands, nameplates, corporate logos and emblems.

BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.

About us and our website

BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, D-81739 Munich, operates this website on behalf of its affiliates as follows:

CountryEntityAddress
GermanyBSH Hausgeräte Service GmbH
Carl-Wery-Straße 34
D-81739 München
Robert Bosch Hausgeräte GmbH
Constructa-Neff Vertriebs-GmbH
Gaggenau Hausgeräte GmbH
Home Connect GmbH
SEG Hausgeräte GmbH
BelgiumBSH Home Appliances S.A.Laarbeeklaan 74
B-1090 Bruxelles
BulgariaBSH Domakinski Uredi Bulgaria EOODBSH Domakinski Uredi Bulgaria EOOD
Business center FPI, floor 5, Cherni vrah Blvd. 51B
1407 Sofia
DenmarkBSH Hvidevarer A/SSales
Telegrafvej 4
DK-2750 Ballerup

Customer Service
Telegrafvej 4
DK-2750 Ballerup
Finland BSH Kodinkoneet OyItälahdenkatu 18 A, FI-00210 Helsinki
FranceBSH Electroménager S.A.S. 26/28, Avenue Michelet, F-93400 St. Ouen
Gaggenau Industrie S.A.SRue Baudelaire, F-67640 Lipsheim
GreeceBSH Ikiakes Syskeves A.B.E17th km Ethnikis odon Athinon – Lamias & Potamou 20, GR-14564 Kifissia, Athens
Cyprus
Great BritainBSH Home Appliances LimitedGrand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5 PT, UK
Ireland
ItalyBSH Elettrodomestici S.p.A.Via Marcello Nizzoli, 1, I-20147 Milano
CroatiaBSH kućanski uređaji d.o.o. Ulica grada Vukovara 269F, 10000 Zagreb, Croatia
LuxembourgBSH électroménagers S.A13-15, Z.I. Breedewues; L-1259 Senningerberg
NetherlandsBSH Huishoudapparaten B.V.Inspiratiehuis 20/20, Taurusavenue 36, NL-2132 LS Hoofddorp
NorwayBSH Husholdningsapparater A/SGrensesvingen 9, N-0606 Oslo
AustriaBSH Hausgeräte Gesellschaft mbHQuellenstraße 2 A, A-1100 Vienna
PolandBSH Sprzet Gospodarstwa Domowego Sp. z o.o.Al. Jerozolimskie 183, PL-02-222 Warsaw
PortugalBSHP Electrodomésticos, sociedade unipessoal, Lda.Rua do Alto Montijo 15, PT-2790-012 Carnaxide
RomaniaBSH Electrocasnice S.R.L. Sos. Bucuresti Ploiesti no. 19 – 21, 1st floor , section 2, district 1, 013682 Bucarest, Romania
SwedenBSH Home Appliances ABLandsvägen 32, S-16929 Solna
Estonia
Latvia
Lithuania
SwitzerlandBSH Hausgeräte AGFahrweidstraße 80, CH-8954 Geroldswil
Liechtenstein
SlovakiaBSH Drives and Pumps s.r.o. Továrenská 2, SK-07101 Michalovce, Slovakia
SlovakiaBSH domácí spotřebiče s.r.o.Radlická 350/107c, 158 00 Praha 5, Czech Republic
Czech Republic
SloveniaBSH Hišni Aparati d.o.o Nazarje Savinjska cesta 30
SI-3331 Nazarje
SpainBSH Electrodomésticos España, S.A.Parque Empresarial PLAZA
Ronda del Canal Imperial de Aragon, 18-20
E- 50197 ZARAGOZA, España
HungaryBSH Háztartási Készülék Kereskedelmi Kft.Àrpád fejedelem útja 26-28
H-1023 Budapest
   

Please use the contact information provided on the Company Information page to contact us.

If you get in touch with us, we will store and process the information you provide for the purpose of handling your request and any follow-up questions. We are permitted to process data in this context by law (article 6(1b) of Regulation (EU) 2016/679).

Our guiding principles

We take protecting your information very seriously. Your data is therefore processed with great care and in strict compliance with applicable data protection law. Organisational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.

What we log as standard

You can use all the areas of our website that are not access-protected without disclosing your identity. We log every use of our website as standard in order to remedy faults and clarify security incidents. You can find more about our log data in the section "How we process your data".

Which permissions do we have to process your data

We respect your privacy. Consequently, we only process your data when we are permitted to do so. It goes without saying that you can also give us permission to process your data by opting in to data processing on our website. In other cases, we process your data because we are permitted to do so by law. If, for example, you place an order through our website, we are permitted to process your data in order to fulfill that contract. The same applies when you make use of other services on our website that require your data to be processed. We are also permitted to process your data when we have a legitimate interest in doing so. One example of this is the log data that we collect in order to ensure that our website can be operated without defects, amongst other things. In any case, we will inform you if any relevant processing of your data takes place, and your interests are taken into consideration each time that data is processed as a matter of course. In the event that you have cause for complaint, you can find your rights regarding the processing of your data in the latter section of this Data Protection Information.

The permissions we make use of, and when, are outlined in the following section. You can find more detailed information on how your data is collected, processed and used on our website (i.e. the type, scope and purpose of data processing) in the same section.

What else you should know:

Users below the age of 16 should only transmit personal data to us with the consent of their parent or legal guardian. The data protection law that applies may result in different age limits in this regard.

Our website may contain links to other websites. We have no influence over how your data is processed on these websites or their compliance with provisions on data protection. Please note any Data Protection Information they provide.

How we process your data (logs, cookies, tracking, etc.)

Log data
For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

  • The date of the access
  • The time of the access
  • The URL of the linking website
  • The files accessed
  • The volume of data transferred
  • The browser type and version
  • The operating system
  • The IP address (anonymised)

Log data does not contain personal data. As a general rule, we only analyse log data in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely.

It is sometimes necessary for us to collect additional personal information as well as log data in order to remedy faults or preserve evidence relating to security incidents. In these cases, we are permitted to process the log data by law (article 6(1f) of Regulation (EU) 2016/679). We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted.

We always store log data separately from other data collected that relates to the use of our website.

Your data protection request

You may use the provided form on our website to execute your data protection rights. For this purpose, we collect the following data from you and any third person you are representing:

Required details:

  • Title
  • Name
  • First Name
  • Request contact email address
  • Email address used for registering on our website
  • Full postal address
  • Requestor consumer or employee
  • Type of request (e.g. access, delete, rectify)
  • Request for yourself or a third party

Optional details:

  • Further Phone number
  • Registered services
  • Registered product
  • Website
  • Shop customer

Executing your request requires passing several validation steps. Incoming requests are verified whether you are entitled to obtain the personal data requesting for yourself or for a third party. We confirm your incoming request via e-mail unless you cannot be contacted by email.

We verify by sending you a double opt-in e-mail whether the e-mail address you indicated as contact email for your request is actually your e-mail address. We only proceed with your request once you have confirmed your email address and your request by clicking on the link in the confirmation email. We log the completion the double opt-in process for evidence purposes.

In order to verify your identity we validate your name, address and email address against our databases. We may also contact you to clarify incomplete or unclear requests.

We will respond to your request by providing a response to the email or postal address you have registered with us if any and notify you that we responded to your email or postal address you have provided as request contact address in the Request Webform.

If we cannot associate you with any entries in our data base we will inform you via your email or postal address as indicated as request contact address in the Request Webform.

If you issued your request on behalf of a third person we will respond to your request as of receipt of the original power of attorney (att: Local Compliance Officer of BSH entity and address in the applicable country as listed above in this Data Protection Information in the Section “About us and the website”). We respond to you to the email or postal address we have on file on the third party if any and notify you that we responded to your email or postal address you have provided as request contact address in the Request Webform.

If we cannot associate the third party you represent with any entries in our database we will inform you via your email or postal address as indicated as request contact address in the Request Webform.

Our response to you by email will be encrypted to protect your personal data. You will receive instructions on how to decrypt your email from us.

We are permitted to process your personal information in order to provide to execute your data protection requests by law (article 6(1c) of Regulation (EU) 2016/679). We will store your request and our response for a maximum period of 3 years as of response date for documentation purposes.

Cookies

We use cookies. Cookies are small text files, which we store on your device when you visit our website. These cookies are sent back to us every time you access our website subsequently. This allows us to recognise you, for example, or makes navigating our website easier for you thanks to the information stored in the cookies.

Cookies cannot be used to run programs or transfer viruses to a computer. Cookies can only be read by the web server they originate from.

We do not share the information stored in the cookies with third parties without your express permission.

You can also view our website without cookies. Internet browsers are often configured to accept cookies. To prevent your internet browser from using cookies, you can (1) opt out of the use of cookies when you access our website using the cookie layer (if available) or (2) disable cookie use via the settings in your internet browser. The help functions in your browser can show you how to disable and/or delete cookies in your internet browser. Please note that disabling/deleting cookies may result in individual functions on our website no longer working as expected. Cookies that may be required for certain functions on our website are set out below. In addition, disabling/deleting cookies will only affect the internet browser used to do so. Disabling/deleting cookies must therefore be repeated for any other internet browsers accordingly.

Cookies that we use for specific functions, without references to individuals:

  • Cookies that store certain user preferences (e.g. search or language settings)
  • Cookies that store information in order to guarantee flawless playback of video or audio content
  • Cookies that temporarily store certain user entries (e.g. the contents of a shopping basket or online form)

Cookies that we use for specific functions, with references to individuals:

  • Cookies that serve to identify or authenticate our users

We are permitted to process data in this context by law (article 6(1f) of Regulation (EU) 2016/679). We store this data until the cookie in question expires or until you delete it. Any further processing of personal data using cookies is outlined in the relevant sections within this information.

Cases where we transmit your data

We work together with a number of service providers to implement and operate our website. We have chosen these service providers carefully and concluded a data protection agreement with each individual service provider to keep your information safe.

The service providers we use to implement and operate our website are:

  • Service provider for hosting services
  • Service provider for programming services
  • Service provider for processing data subject request

Your rights

Should you have cause for complaint, you can find an outline of your rights below. To exercise your rights, please use the Customer Data Request Webform on https://datarequest.bsh-group.com/

Your right to information about your data

We will provide you with information about the data we hold about you on request.

Your right to correct and complete your data

We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.

Your right to delete your data

We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfill our contractual obligations to you.

Your right to have your data blocked

In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.

Your right to withdraw consent

You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn.

Your right to object to the processing of your data

You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of one of the legal justifications set out in article 6(1e or 1f) of Regulation (EU) 2016/679. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.

Your right to appeal to a regulatory authority

You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

www.bfdi.bund.de

Your point of contact for all questions relating to data protection

If you have any questions relating to data, you can use the following contact information to get in touch with our data protection officer directly:

BSH Hausgeräte GmbH
Data Protection Officer
Carl-Wery-Str. 34
81739 Munich, Germany

Data-Protection-DE@bshg.com

Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can find out about the scope of data processing on our website.

Valid from: 23.3.2018
Version: DPI_1.0.2_1.0