Consumer Data Request

As central service for its affiliates this Website is provided by

BSH Hausgeräte GmbH
Carl-Wery-Strasse 34
81739 Munich
Germany

Represented by the Board of Management

Dr. Matthias Metz (Chairman)
Dr. Gerhard Dambach
Dr. Alexander Dony
Rudolf Klötscher
Dr. Thorsten Lücke
Lars Schubert

Contact

E-Mail: Data-Protection@bshg.com

Company information

BSH Hausgeräte GmbH, a company with limited liability established in accordance with German law, headquartered in Munich, registered in the commercial register of the Munich local court with the number HRB 75534. A company of the Bosch Group.
VAT identification number: DE811150483
D-U-N-S number: 315531558
WEEE-Reg.-Nr. DE 57986696

Copyright

Copyright 2024 BSH Hausgeräte GmbH, Germany. All rights reserved.
Text, illustrations, graphics, sound, animations and videos, as well as their arrangement on this website, are subject to copyright and other protective legislation.
The contents of these websites may not be copied, distributed, modified or made available to third parties for commercial purposes. Certain of the illustrations on the website are further subject to third party copyright.

Trademarks

Unless otherwise specified, all trademarks on this website are protected by proprietary rights.This applies in particular to BSH brands, nameplates, corporate logos and emblems.

BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.

BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, Germany operates this website on behalf of the BSH entities in the following countries:

We, the relevant entity named above, provide you the data request services described herein and operate the connected websites. Please use the contact information provided in this Data Protection Information to contact us either generally or with specific data protection enquiries.

We take the protection of your data very seriously. We process your personal data with great care and in strict compliance with applicable data protection laws. We have taken organisational and technical security measures to protect all of our websites and apps against the potential risks present in processing personal data. Our partners who support us in the provision of the services must also comply with these provisions.

There are different laws that regulate Data Protection depending on the country in which you are located. In this instance, the European General Data Protection Regulation* (“GDPR”) sets out the basic principles and guidelines on how we process and protect your personal data when providing our website and the services offered there:

Lawfulness

We only use personal data if such use is lawful. We are permitted to process your personal information in order to provide and to execute your data protection requests by law according to Article 6 (1c) GDPR.

Fairness and Transparency

We will inform you about the personal data we collect and why we collect it in a fair and transparent manner. This information is contained within the Data Protection Information which we provide to you directly or via a link when you register and/or at any touchpoint where you interact with us.

Users below the age of 16 should only share personal data with the consent of their parent or legal guardian. The data protection law that applies in your country may result in different age limits in this regard.

Purpose limitation and data minimisation, deletion

We only use personal data that we really need and for the purpose that you provided the personal data to us. If we can achieve the purpose with less personal data, we will only use the minimum data required. Nevertheless, at any time, you are free to provide additional personal data, if this would enhance your experience with the services provided.

We will store your request and our response for 6 years until the end of the calendar year in which we complied with your data request for documentation purposes. However, in cases where legal claims are pending or anticipated during that period, we will keep this information in accordance with the applicable statute of limitations period for that claim.

User Rights

• Your right to information about your data: We will provide you with information about the data we hold about you on request. Your right to correct and complete your data: We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
• Your right to delete your data: We will delete the information we hold about you on request. However, some data will be subject to a defined period of retention, for example because we need the data to fulfil our contractual obligations to you or because we are required to retain the data by law.
• Your right to have your data blocked: In certain legally determined cases, we will block your data if you would like us to do so. We process blocked data only further to a very limited extent and if necessary to provide such services or obligations, which performance is necessary after the blocking of your data requested by you.
• Your right to withdraw consent: You can withdraw your consent to prevent further processing of your data in the future. If your data was processed before you withdrew consent, this processing remains valid and lawful.
• Your right to object to the processing of your data: You can object to further processing of your data in the future , if we are processing your data on the basis of one of the legal justifications set out in article 6 (1e or 1f) GDPR. In the event that you object, we will cease processing your data, if there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
• Your right to data portability: Upon your request, we can make certain information available to you in a structured, commonly used and machine-readable format.
• Your right to appeal to a regulatory authority: You can lodge an appeal pertaining to data protection with a Data Protection Authority. To do so, contact the relevant Data Protection Authority that is responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

You, as a consumer, may use the Consumer Request Form on this website to execute your user rights and to access your personal data. The data that you submit using the Consumer Request Form (relating to you or the third person you are representing) will be used to validate your identity and to action your data request.

Data Protection Officer

If you have any questions relating to data protection or exercising your rights, you can get in touch with our Data Protection Officer by post or email. The relevant postal address and email address are listed in the table above. Please address any communication for the attention of the Data Protection Officer.

Security, Data Transfers

We will process your data in a manner which ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. If it is necessary to transfer personal data outside Europe, we ensure the specific legal transfer mechanisms are in place to cover this.

We also work with service providers to implement and operate our services. We have chosen these service providers carefully and there is a data protection agreement in place with each individual service provider to keep your information safe and to control the processing of your personal data.

The service providers we use to implement and operate our website are:

• Service provider for hosting services
• Service provider for programming services
• Service provider for processing data subject request

Provision of the Website itself

In order to display the website on your internet browser, we use various technical devices to ensure that all content (text, images, video, etc.) is up to date and displayed correctly in your browser. To ensure that your user experience, in particular the loading speed of the website, is efficient at all times, we also use technical service providers who enable us to provide the content required for the presentation of the website ("Content Delivery Networks" or CDN). These technical CDN service providers act on our behalf and are bound to our instructions by corresponding agreements. We use the data collected in this way to display the contents of the website in your internet browser and they are deleted immediately after intermediate storage within the scope of delivery.

For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

• date and time of the access
• URL and files of the website accessed, including volume of data transferred
• version of the HTTP protocol used including type of the operating system and type and version of the internet browser
• IP address (anonymised)

The aforementioned log data does not contain personal data. We only analyse log data when required, for example, to remedy faults in the operation of our website or to manage security incidents.

In addition, it may be necessary for us to collect the full IP address of the device as well as log to remedy faults or preserve evidence relating to security incidents. We delete this data on remediation of the fault, full clarification of the security incident or if the original purpose of the processing is no longer required. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted and necessary.

Technical Cookies

Cookies are short text files stored on the user’s device by a website. We only use cookies for the technical functioning of the website and we do not use any analytics or tracking tools. The cookies we use allow the correct functioning of the website, including the provision of the data request form. These are session cookies:

SECURE_GUID, STORE_SESSION_ID, Cookies with the prefix “TS” followed by a dynamic numeric ID provided for each session

Session cookies are cookies saved to your computer which are automatically deleted when you close your browser. As these cookies are strictly necessary for the performance of our website, we cannot provide the website without them.

Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can be informed about the scope of data processing on our website.

Valid from: 31.07.2022
Version: DPI_2.0

*REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC

BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, Germany operates this website on behalf of the BSH entities in the following countries:

We, the relevant entity named above, provide you the data request services described herein and operate the connected websites. Please use the contact information provided in this Data Protection Information to contact us either generally or with specific data protection enquiries.

We take the protection of your data very seriously. We process your personal data with great care and in strict compliance with applicable data protection laws. We have taken organisational and technical security measures to protect all of our websites and apps against the potential risks present in processing personal data. Our partners who support us in the provision of the services must also comply with these provisions.

There are different laws that regulate Data Protection depending on the country in which you are located. In this instance, the European General Data Protection Regulation* (“GDPR”) sets out the basic principles and guidelines on how we process and protect your personal data when providing our website and the services offered there:

Lawfulness

We only use personal data if such use is lawful. We are permitted to process your personal information in order to provide and to execute your data protection requests by law according to Article 6 (1c) GDPR.

Fairness and Transparency

We will inform you about the personal data we collect and why we collect it in a fair and transparent manner. This information is contained within the Data Protection Information which we provide to you directly or via a link when you register and/or at any touchpoint where you interact with us.

Users below the age of 16 should only share personal data with the consent of their parent or legal guardian. The data protection law that applies in your country may result in different age limits in this regard.

Purpose limitation and data minimisation, deletion

We only use personal data that we really need and for the purpose that you provided the personal data to us. If we can achieve the purpose with less personal data, we will only use the minimum data required. Nevertheless, at any time, you are free to provide additional personal data, if this would enhance your experience with the services provided.

We will store your request and our response for the time period as identified on each country website for the respective country until the end of the calendar year in which we complied with your data request for documentation purposes. However, in cases where legal claims are pending or anticipated during that period, we will keep this information in accordance with the applicable statute of limitations period for that claim.

User Rights

• Your right to information about your data: We will provide you with information about the data we hold about you on request. Your right to correct and complete your data: We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
• Your right to delete your data: We will delete the information we hold about you on request. However, some data will be subject to a defined period of retention, for example because we need the data to fulfil our contractual obligations to you or because we are required to retain the data by law.
• Your right to have your data blocked: In certain legally determined cases, we will block your data if you would like us to do so. We process blocked data only further to a very limited extent and if necessary to provide such services or obligations, which performance is necessary after the blocking of your data requested by you.
• Your right to withdraw consent: You can withdraw your consent to prevent further processing of your data in the future. If your data was processed before you withdrew consent, this processing remains valid and lawful.
• Your right to object to the processing of your data: You can object to further processing of your data in the future , if we are processing your data on the basis of one of the legal justifications set out in article 6 (1e or 1f) GDPR. In the event that you object, we will cease processing your data, if there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
• Your right to data portability: Upon your request, we can make certain information available to you in a structured, commonly used and machine-readable format.
• Your right to appeal to a regulatory authority: You can lodge an appeal pertaining to data protection with a Data Protection Authority. To do so, contact the relevant Data Protection Authority that is responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

You, as a consumer, may use the Consumer Request Form on this website to execute your user rights and to access your personal data. The data that you submit using the Consumer Request Form (relating to you or the third person you are representing) will be used to validate your identity and to action your data request.

Data Protection Officer

If you have any questions relating to data protection or exercising your rights, you can get in touch with our Data Protection Officer by post or email. The relevant postal address and email address are listed in the table above. Please address any communication for the attention of the Data Protection Officer.

Security, Data Transfers

We will process your data in a manner which ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. If it is necessary to transfer personal data outside Europe, we ensure the specific legal transfer mechanisms are in place to cover this.

We also work with service providers to implement and operate our services. We have chosen these service providers carefully and there is a data protection agreement in place with each individual service provider to keep your information safe and to control the processing of your personal data.

The service providers we use to implement and operate our website are:

• Service provider for hosting services
• Service provider for programming services
• Service provider for processing data subject request

Provision of the Website itself

In order to display the website on your internet browser, we use various technical devices to ensure that all content (text, images, video, etc.) is up to date and displayed correctly in your browser. To ensure that your user experience, in particular the loading speed of the website, is efficient at all times, we also use technical service providers who enable us to provide the content required for the presentation of the website ("Content Delivery Networks" or “CDN”). These technical CDN service providers act on our behalf and are bound to our instructions by corresponding agreements. We use the data collected in this way to display the contents of the website in your internet browser and they are deleted immediately after intermediate storage within the scope of delivery.

For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

• date and time of the access
• URL and files of the website accessed, including volume of data transferred
• version of the HTTP protocol used including type of the operating system and type and version of the internet browser
• IP address (anonymised)

The aforementioned log data does not contain personal data. We only analyse log data when required, for example, to remedy faults in the operation of our website or to manage security incidents.

In addition, it may be necessary for us to collect the full IP address of the device as well as log to remedy faults or preserve evidence relating to security incidents. We delete this data on remediation of the fault, full clarification of the security incident or if the original purpose of the processing is no longer required. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted and necessary.

Technical Cookies

Cookies are short text files stored on the user’s device by a website. We only use cookies for the technical functioning of the website and we do not use any analytics or tracking tools. The cookies we use allow the correct functioning of the website, including the provision of the data request form. These are session cookies:

SECURE_GUID, STORE_SESSION_ID, Cookies with the prefix “TS” followed by a dynamic numeric ID provided for each session

Session cookies are cookies saved to your computer which are automatically deleted when you close your browser. As these cookies are strictly necessary for the performance of our website, we cannot provide the website without them.

Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can be informed about the scope of data processing on our website.

Valid from: 31.07.2022
Version: DPI_2.0

*REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC

BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, Germany operates this website on behalf of the BSH entities in the following countries:

We, the relevant entity named above, provide you the data request services described herein and operate the connected websites. Please use the contact information provided in this Data Protection Information to contact us either generally or with specific data protection enquiries.

We take the protection of your data very seriously. We process your personal data with great care and in strict compliance with applicable data protection laws. We have taken organisational and technical security measures to protect all of our websites and apps against the potential risks present in processing personal data. Our partners who support us in the provision of the services must also comply with these provisions.

There are different laws that regulate Data Protection depending on the country in which you are located. In this instance, the European General Data Protection Regulation* (“GDPR”) sets out the basic principles and guidelines on how we process and protect your personal data when providing our website and the services offered there:

Lawfulness

We only use personal data if such use is lawful. We are permitted to process your personal information in order to provide and to execute your data protection requests by law according to Article 6 (1c) GDPR.

Fairness and Transparency

We will inform you about the personal data we collect and why we collect it in a fair and transparent manner. This information is contained within the Data Protection Information which we provide to you directly or via a link when you register and/or at any touchpoint where you interact with us.

Users below the age of 16 should only share personal data with the consent of their parent or legal guardian. The data protection law that applies in your country may result in different age limits in this regard.

Purpose limitation and data minimisation, deletion

We only use personal data that we really need and for the purpose that you provided the personal data to us. If we can achieve the purpose with less personal data, we will only use the minimum data required. Nevertheless, at any time, you are free to provide additional personal data, if this would enhance your experience with the services provided.

We will store your request and our response for 6 years until the end of the calendar year in which we complied with your data request for documentation purposes. However, in cases where legal claims are pending or anticipated during that period, we will keep this information in accordance with the applicable statute of limitations period for that claim.

User Rights

• Your right to information about your data: We will provide you with information about the data we hold about you on request. Your right to correct and complete your data: We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
• Your right to delete your data: We will delete the information we hold about you on request. However, some data will be subject to a defined period of retention, for example because we need the data to fulfil our contractual obligations to you or because we are required to retain the data by law.
• Your right to have your data blocked: In certain legally determined cases, we will block your data if you would like us to do so. We process blocked data only further to a very limited extent and if necessary to provide such services or obligations, which performance is necessary after the blocking of your data requested by you.
• Your right to withdraw consent: You can withdraw your consent to prevent further processing of your data in the future. If your data was processed before you withdrew consent, this processing remains valid and lawful.
• Your right to object to the processing of your data: You can object to further processing of your data in the future , if we are processing your data on the basis of one of the legal justifications set out in article 6 (1e or 1f) GDPR. In the event that you object, we will cease processing your data, if there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
• Your right to data portability: Upon your request, we can make certain information available to you in a structured, commonly used and machine-readable format.
• Your right to appeal to a regulatory authority: You can lodge an appeal pertaining to data protection with a Data Protection Authority. To do so, contact the relevant Data Protection Authority that is responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

You, as a consumer, may use the Consumer Request Form on this website to execute your user rights and to access your personal data. The data that you submit using the Consumer Request Form (relating to you or the third person you are representing) will be used to validate your identity and to action your data request.

Data Protection Officer

If you have any questions relating to data protection or exercising your rights, you can get in touch with our Data Protection Officer by post or email. The relevant postal address and email address are listed in the table above. Please address any communication for the attention of the Data Protection Officer.

Security, Data Transfers

We will process your data in a manner which ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. If it is necessary to transfer personal data outside Europe, we ensure the specific legal transfer mechanisms are in place to cover this.

We also work with service providers to implement and operate our services. We have chosen these service providers carefully and there is a data protection agreement in place with each individual service provider to keep your information safe and to control the processing of your personal data.

The service providers we use to implement and operate our website are:

• Service provider for hosting services
• Service provider for programming services
• Service provider for processing data subject request

Provision of the Website itself

In order to display the website on your internet browser, we use various technical devices to ensure that all content (text, images, video, etc.) is up to date and displayed correctly in your browser. To ensure that your user experience, in particular the loading speed of the website, is efficient at all times, we also use technical service providers who enable us to provide the content required for the presentation of the website ("Content Delivery Networks" or CDN). These technical CDN service providers act on our behalf and are bound to our instructions by corresponding agreements. We use the data collected in this way to display the contents of the website in your internet browser and they are deleted immediately after intermediate storage within the scope of delivery.

For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

• date and time of the access
• URL and files of the website accessed, including volume of data transferred
• version of the HTTP protocol used including type of the operating system and type and version of the internet browser
• IP address (anonymised)

The aforementioned log data does not contain personal data. We only analyse log data when required, for example, to remedy faults in the operation of our website or to manage security incidents.

In addition, it may be necessary for us to collect the full IP address of the device as well as log to remedy faults or preserve evidence relating to security incidents. We delete this data on remediation of the fault, full clarification of the security incident or if the original purpose of the processing is no longer required. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted and necessary.

Technical Cookies

Cookies are short text files stored on the user’s device by a website. We only use cookies for the technical functioning of the website and we do not use any analytics or tracking tools. The cookies we use allow the correct functioning of the website, including the provision of the data request form. These are session cookies:

SECURE_GUID, STORE_SESSION_ID, Cookies with the prefix “TS” followed by a dynamic numeric ID provided for each session

Session cookies are cookies saved to your computer which are automatically deleted when you close your browser. As these cookies are strictly necessary for the performance of our website, we cannot provide the website without them.

Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can be informed about the scope of data processing on our website.

Valid from: 31.07.2022
Version: DPI_2.0

*REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC

BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, Germany operates this website on behalf of the BSH entities in the following countries:

We, the relevant entity named above, provide you the data request services described herein and operate the connected websites. Please use the contact information provided in this Data Protection Information to contact us either generally or with specific data protection enquiries.

We take the protection of your data very seriously. We process your personal data with great care and in strict compliance with applicable data protection laws. We have taken organisational and technical security measures to protect all of our websites and apps against the potential risks present in processing personal data. Our partners who support us in the provision of the services must also comply with these provisions.

There are different laws that regulate Data Protection depending on the country in which you are located. In this instance, the European General Data Protection Regulation* (“GDPR”) sets out the basic principles and guidelines on how we process and protect your personal data when providing our website and the services offered there:

Lawfulness

We only use personal data if such use is lawful. We are permitted to process your personal information in order to provide and to execute your data protection requests by law according to Article 6 (1c) GDPR.

Fairness and Transparency

We will inform you about the personal data we collect and why we collect it in a fair and transparent manner. This information is contained within the Data Protection Information which we provide to you directly or via a link when you register and/or at any touchpoint where you interact with us.

Users below the age of 16 should only share personal data with the consent of their parent or legal guardian. The data protection law that applies in your country may result in different age limits in this regard.

Purpose limitation and data minimisation, deletion

We only use personal data that we really need and for the purpose that you provided the personal data to us. If we can achieve the purpose with less personal data, we will only use the minimum data required. Nevertheless, at any time, you are free to provide additional personal data, if this would enhance your experience with the services provided.

We will store your request and our response for 5 years until the end of the calendar year in which we complied with your data request for documentation purposes. However, in cases where legal claims are pending or anticipated during that period, we will keep this information in accordance with the applicable statute of limitations period for that claim.

User Rights

• Your right to information about your data: We will provide you with information about the data we hold about you on request.
• Your right to correct and complete your data: We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
• Your right to delete your data: We will delete the information we hold about you on request. However, some data will be subject to a defined period of retention, for example because we need the data to fulfil our contractual obligations to you or because we are required to retain the data by law.
• Your right to have your data blocked: In certain legally determined cases, we will block your data if you would like us to do so. We process blocked data only further to a very limited extent and if necessary to provide such services or obligations, which performance is necessary after the blocking of your data requested by you.
• Your right to withdraw consent: You can withdraw your consent to prevent further processing of your data in the future. If your data was processed before you withdrew consent, this processing remains valid and lawful.
• Your right to object to the processing of your data: You can object to further processing of your data in the future , if we are processing your data on the basis of one of the legal justifications set out in article 6 (1e or 1f) GDPR. In the event that you object, we will cease processing your data, if there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
• Your right to data portability: Upon your request, we can make certain information available to you in a structured, commonly used and machine-readable format.
• Your right to appeal to a regulatory authority: You can lodge an appeal pertaining to data protection with a Data Protection Authority. To do so, contact the relevant Data Protection Authority that is responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

You, as a consumer, may use the Consumer Request Form on this website to execute your user rights and to access your personal data. The data that you submit using the Consumer Request Form (relating to you or the third person you are representing) will be used to validate your identity and to action your data request.

Data Protection Officer

If you have any questions relating to data protection or exercising your rights, you can get in touch with our Data Protection Officer by post or email. The relevant postal address and email address are listed in the table above. Please address any communication for the attention of the Data Protection Officer.

Security, Data Transfers

We will process your data in a manner which ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. If it is necessary to transfer personal data outside Europe, we ensure the specific legal transfer mechanisms are in place to cover this.

We also work with service providers to implement and operate our services. We have chosen these service providers carefully and there is a data protection agreement in place with each individual service provider to keep your information safe and to control the processing of your personal data.

The service providers we use to implement and operate our website are:

• Service provider for hosting services
• Service provider for programming services
• Service provider for processing data subject request

Provision of the Website itself

In order to display the website on your internet browser, we use various technical devices to ensure that all content (text, images, video, etc.) is up to date and displayed correctly in your browser. To ensure that your user experience, in particular the loading speed of the website, is efficient at all times, we also use technical service providers who enable us to provide the content required for the presentation of the website ("Content Delivery Networks" or “CDN”). These technical CDN service providers act on our behalf and are bound to our instructions by corresponding agreements. We use the data collected in this way to display the contents of the website in your internet browser and they are deleted immediately after intermediate storage within the scope of delivery.

For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

• date and time of the access
• URL and files of the website accessed, including volume of data transferred
• version of the HTTP protocol used including type of the operating system and type and version of the internet browser
• IP address (anonymised)

The aforementioned log data does not contain personal data. We only analyse log data when required, for example, to remedy faults in the operation of our website or to manage security incidents.

In addition, it may be necessary for us to collect the full IP address of the device as well as log to remedy faults or preserve evidence relating to security incidents. We delete this data on remediation of the fault, full clarification of the security incident or if the original purpose of the processing is no longer required. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted and necessary.

Technical Cookies

Cookies are short text files stored on the user’s device by a website. We only use cookies for the technical functioning of the website and we do not use any analytics or tracking tools. The cookies we use allow the correct functioning of the website, including the provision of the data request form. These are session cookies:

SECURE_GUID, STORE_SESSION_ID, Cookies with the prefix “TS” followed by a dynamic numeric ID provided for each session

Session cookies are cookies saved to your computer which are automatically deleted when you close your browser. As these cookies are strictly necessary for the performance of our website, we cannot provide the website without them.

Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can be informed about the scope of data processing on our website.

Valid from: 31.07.2022
Version: DPI_2.0

*REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC

BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739 Munich, Germany operates this website on behalf of the BSH entities in the following countries:

We, the relevant entity named above, provide you the data request services described herein and operate the connected websites. Please use the contact information provided in this Data Protection Information to contact us either generally or with specific data protection enquiries.

We take the protection of your data very seriously. We process your personal data with great care and in strict compliance with applicable data protection laws. We have taken organisational and technical security measures to protect all of our websites and apps against the potential risks present in processing personal data. Our partners who support us in the provision of the services must also comply with these provisions.

There are different laws that regulate Data Protection depending on the country in which you are located. In this instance, the European General Data Protection Regulation* (“GDPR”) sets out the basic principles and guidelines on how we process and protect your personal data when providing our website and the services offered there:

Lawfulness

We only use personal data if such use is lawful. We are permitted to process your personal information in order to provide and to execute your data protection requests by law according to Article 6 (1c) GDPR.

Fairness and Transparency

We will inform you about the personal data we collect and why we collect it in a fair and transparent manner. This information is contained within the Data Protection Information which we provide to you directly or via a link when you register and/or at any touchpoint where you interact with us.

Users below the age of 16 should only share personal data with the consent of their parent or legal guardian. The data protection law that applies in your country may result in different age limits in this regard.

Purpose limitation and data minimisation, deletion

We only use personal data that we really need and for the purpose that you provided the personal data to us. If we can achieve the purpose with less personal data, we will only use the minimum data required. Nevertheless, at any time, you are free to provide additional personal data, if this would enhance your experience with the services provided.

We will store your request and our response for 5 years until the end of the calendar year in which we complied with your data request for documentation purposes. However, in cases where legal claims are pending or anticipated during that period, we will keep this information in accordance with the applicable statute of limitations period for that claim.

User Rights

• Your right to information about your data: We will provide you with information about the data we hold about you on request.
• Your right to correct and complete your data: We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
• Your right to delete your data: We will delete the information we hold about you on request. However, some data will be subject to a defined period of retention, for example because we need the data to fulfil our contractual obligations to you or because we are required to retain the data by law.
• Your right to have your data blocked: In certain legally determined cases, we will block your data if you would like us to do so. We process blocked data only further to a very limited extent and if necessary to provide such services or obligations, which performance is necessary after the blocking of your data requested by you.
• Your right to withdraw consent: You can withdraw your consent to prevent further processing of your data in the future. If your data was processed before you withdrew consent, this processing remains valid and lawful.
• Your right to object to the processing of your data: You can object to further processing of your data in the future , if we are processing your data on the basis of one of the legal justifications set out in article 6 (1e or 1f) GDPR. In the event that you object, we will cease processing your data, if there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
• Your right to data portability: Upon your request, we can make certain information available to you in a structured, commonly used and machine-readable format.
• Your right to appeal to a regulatory authority: You can lodge an appeal pertaining to data protection with a Data Protection Authority. To do so, contact the relevant Data Protection Authority that is responsible for your place of residence or the data protection authority under whose jurisdiction we fall (named below).

You, as a consumer, may use the Consumer Request Form on this website to execute your user rights and to access your personal data. The data that you submit using the Consumer Request Form (relating to you or the third person you are representing) will be used to validate your identity and to action your data request.

Data Protection Officer

If you have any questions relating to data protection or exercising your rights, you can get in touch with our Data Protection Officer by post or email. The relevant postal address and email address are listed in the table above. Please address any communication for the attention of the Data Protection Officer.

Security, Data Transfers

We will process your data in a manner which ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. If it is necessary to transfer personal data outside Europe, we ensure the specific legal transfer mechanisms are in place to cover this.

We also work with service providers to implement and operate our services. We have chosen these service providers carefully and there is a data protection agreement in place with each individual service provider to keep your information safe and to control the processing of your personal data.

The service providers we use to implement and operate our website are:

• Service provider for hosting services
• Service provider for programming services
• Service provider for processing data subject request

Provision of the Website itself

In order to display the website on your internet browser, we use various technical devices to ensure that all content (text, images, video, etc.) is up to date and displayed correctly in your browser. To ensure that your user experience, in particular the loading speed of the website, is efficient at all times, we also use technical service providers who enable us to provide the content required for the presentation of the website ("Content Delivery Networks" or “CDN”). These technical CDN service providers act on our behalf and are bound to our instructions by corresponding agreements. We use the data collected in this way to display the contents of the website in your internet browser and they are deleted immediately after intermediate storage within the scope of delivery.

For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:

• date and time of the access
• URL and files of the website accessed, including volume of data transferred
• version of the HTTP protocol used including type of the operating system and type and version of the internet browser
• IP address (anonymised)

The aforementioned log data does not contain personal data. We only analyse log data when required, for example, to remedy faults in the operation of our website or to manage security incidents.

In addition, it may be necessary for us to collect the full IP address of the device as well as log to remedy faults or preserve evidence relating to security incidents. We delete this data on remediation of the fault, full clarification of the security incident or if the original purpose of the processing is no longer required. In the event of a security incident, we will transmit log data to the investigating authorities on a case-by-case basis, to the extent permitted and necessary.

Technical Cookies

Cookies are short text files stored on the user’s device by a website. We only use cookies for the technical functioning of the website and we do not use any analytics or tracking tools. The cookies we use allow the correct functioning of the website, including the provision of the data request form. These are session cookies:

SECURE_GUID, STORE_SESSION_ID, Cookies with the prefix “TS” followed by a dynamic numeric ID provided for each session

Session cookies are cookies saved to your computer which are automatically deleted when you close your browser. As these cookies are strictly necessary for the performance of our website, we cannot provide the website without them.

Changes to this Data Protection Information

This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can be informed about the scope of data processing on our website.

Valid from: 31.07.2022
Version: DPI_2.0

*REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC